Communication Challenges

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Communication Challenges

Select either Option A or Option B and indicate in your post which option you have selected.  

Option A: Compared to a non-healthcare organization, a manager must have a special skill set for communicating with health professionals and non professionals within a health care organization. What do you believe are those particular skill sets? What are the ethical, financial, and legal implications for communication within a health care organization? What are the some of the primary barriers to communication between a manager and his/her staff? 

Option B: Case Study: Your Word Against His 

Review the details of the case “Your Word Against His” in your course text. Describe in detail any options you could pursue to set the matter straight for all parties who received the wrong information, while incurring the minimum possible public disfavor by the vice president. In addition, describe what you think went wrong this in case. Where was the communication breakdown, and how could it have been avoided?

Guided Response for Option A and Option B: Review several of your classmates’ posts. Provide a substantive response to at least two of your peers. Discuss the reasons why effective communication is so important in organizations. What tools could managers use to foster better communication in both cases?

 

Required Resources

Required Text

  • Management principles for health professionals (6th ed.): 
  • Chapter 14: Communication: The Glue that Binds Us Together
  • Chapter 15: Day-to-Day Management for the Health Professional-as-Manager

Liebler, J. G., and McConnell, C. R., 2012, Management Principles for Health Professionals, 6th Edition, Sudbury, MA, Jones and Bartlett


Recommended Resources

Required Text

  • Management principles for health professionals (5th ed.): 
  • Chapter 13: Human Resource Management: A Line Manager’s Perspective


Articles

  1. Bujak, J. S.  (2003).  How to improve hospital-physician relationships.  Frontiers of Health Services Management, 20(2), 3-21.  Retrieved from the EBSCOhost database.
  2. Raelin, J. A.  (1998).  An anatomy of autonomy:  Managing professionals.  The Academy of Management Executive, 3(3), 216.  Retrieved from the EBSCOhost database. 

 

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