Multiple Questions Answers
1. Which of the following is NOT true concerning electronic messages?
A. Do not respond immediately to a message that upsets you.
B. Keep the message brief and on topic.
C. You do not need to refer to the content of the original message by quoting or summarizing the subject.
D. Cover only one topic in each message to make replying, forwarding, or organizing archived messages easier.
2. Which of the following is true concerning email?
A. A survey by the American Management Association found that 95% of employees work for companies that have e
mail policies and all of those employees are familiar with their company’s policies.
B. According to a court decision in a case involving Nissan (as discussed in your textbook), companies do not own everything that is sent on the networks they own; employees who send private e
mails on the company network retain ownership of all of the e
mails they write.
C. In professional correspondence it is appropriate to use emoticons and abbreviated spellings, such as “c u” for “see you” as these make people feel more comfortable with your message.
D. Never write anything in an email that you would not be willing to say to your boss or in a court of law.
3.When writing email, memos, and letters, organize material __________ if you anticipate a neutral or positive response.
A. in direct (descending) order
B. in indirect (ascending) order
C. using bullets
D. by first asking questions which are then followed by explanatory material
4Which of the following is an example of using the “you” attitude as discussed in the textbook?
A. Your order will be shipped on March 17, one week later than originally anticipated.
B. I appreciate your hard work on this project.
C. We need your crew to follow the new procedures.
D. Our department is backlogged, so we will have to delay shipment of your order.
