MQ – Case Study 1
MQ – Case Study 1 This course is Managing Quality, not Operations Management. Week 2 – Case Study 1 Read “FedEx: Managing Quality Day and Night,” on pages 22 and 23 of your textbook (attached), and watch this video. (https://www.youtube.com/watch?v=6q6V5J1qDs8) Explain how FedEx has incorporated total quality management (TQM) […]

