week 3 discussion

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1) Discuss some common causes for coding errors and the preventative measures you can use to avoid them.

2) What are some other measures you can add to the list that might not be in the course materials?

3) What is the Fraud and Abuse Control Program? What is the HHS OIG and what is it’s major concern?  (Be sure to watch the video below.)

A Roadmap for New Physicians: Avoiding Medicare and Medicaid Fraud and Abuse

 The video summarizes the five main Federal fraud and abuse laws (the False Claims Act, the Anti-Kickback Statute, the Stark Law, the Exclusion Statute, and the Civil Monetary Penalties Law) and provide tips on how physicians should comply with these laws in their relationships with payers (e.g., the Medicare and Medicaid programs), vendors (e.g., drug, biologic, and medical device companies), and fellow providers (e.g., hospitals, nursing homes, and physician colleagues).

Please review the discussion board rubric found under “Start Here”.

 

 Use in-text citations appropriately and provide full citations for your initial post and at least one of your response posts.  One of your citations needs to be outside of your text.  

 

The idea is that you would not only comment on your classmate’s post but also do some additional research furthering the discussion.

 

 

 

To begin discussing in this forum, click the forum title, “Week 3 Discussion”. Then, click Create Thread on the Action Bar to post your initial reply. To reply to a fellow participant, click the title of the initial post, then click Reply.

 

Quetsy Garcia

discussion week 3
Total views: 1 (Your views: 1)
  1. These are some of the most common causes for coding errors:
  • Incorrect coding
  • Upcoding
  • Unbundling of services
  • Billing for medically unnecessary services
  • Billing for services not covered under health plan
  • Duplicate billing

 

  1. What are some other measures you can add to the list that might not be in the course materials?
  • Reviewing to assure there is no incorrect information for the patient (name, sex, date of birth, insurance ID information, etc.)
  • Assuring insurance provider information is accurate (policy numbers, address, contact information, etc.)
  • Inputting the wrong codes or confusing codes such as CPT codes, point of service codes, or ICD-9-CM codes
  • Entering too few or too many digits for ICD-9-CM codes
  • Inputting mismatched treatment and diagnostic codes
  • Forgetting to input codes at all for services performed by a physician or another healthcare official
  • Not having access to EOBs on denied claims
  • Not verifying a patient’s insurance coverage

 

  1. What is the Fraud and Abuse Control Program? What is the HHS OIG and what is it’s main concern?

 

  • HHS is a Fraud and Abuse Control Program
  • OIG carries out nationwide audits and investigations. They have the authority to investigate basically any healthcare facility.
  • There primarily concern is to make sure business comply with principles of business practice and avoid healthcare providers committing fraud.

 

 

 

Aalseth, P. Second Edition Medical Coding 2015

 

http://www.medicalbillingandcodingonline.com/medical-billing-errors/

 

 

Dorothy Browning

week 3 discussion
Total views: 7 (Your views: 1)

 

 

Coding Errors

Hospitals, physicians, and medical clinics depend on medical coding and billing to generate their income. Therefore, the coding specialists are the principal means of communication between medical providers and the insurance companies (Venezian, 1985). When errors are recorded during coding, claims may be uncompensated for, or a hospital may be forced to refile an application(s) before payment is initiated.

Causes of Coding Errors

Incorrect Medical Diagnosis

Incorrect medical diagnosis occurs when a code that is not compatible with a procedure is recorded. The error mainly ensues when there is a failure by the specialists to offer a diagnosis to the highest level or when there is an omission of the 4th or 5th digit during data entry (Venezian, 1985).

Error in the Medical Documentation

It occurs when there is a misunderstanding of the medical records and documents. Alternatively, this may happen when there is a missing billable procedure or the details required for billing.

Failure to Code to the Highest Level

The coding expert must encrypt a medical event or process to its highest degree of specificity, which requires abstraction of information from the medical reports and taking of accurate notes. Moreover, the professional should understand both the testing and diagnosis procedure of the ailment to be coded.

 

 

Strategies to Avoid Coding Errors

The most preeminent tactic that can be espoused by firms to impede errors is ensuring that the coding personnel is current on coding changes (Venezian, 1985). To achieve this, updated encryption manuals, publications, and organizing refresher training sessions for the staff members have to be provided. Moreover, the employees should be diligent since the coding job is detail-oriented and requires a thorough analysis of data presented. The errors can also be avoided by double checking the work upon completion to eliminate careless mistakes and possible omissions. Additionally, it is vital to ensure that there is communication between the coders, health professionals, and the insurance providers to facilitate clarification of ambiguous medical reports before coding is commenced.  Finally, the coders should avoid the use of truncated codes; they should present the patient’s diagnosis to the highest level of specificity (Venezian, 1985).

Other Approaches for Preventing Coding Errors

Apart from the above-highlighted measures of avoiding coding errors, the following methods can also be used to minimize the risks of inaccurate coding:

Follow up on claims. It is possible for an individual to avoid and anticipate errors by following up on the previous claims filed with the insurance company (Venezian, 1985). A representative from the insurer may help to single out an error, hence providing an opportunity to resubmit an application before it is processed and denied. Secondly, coders should read the entire progress reports rather than just skim through the header to capture diagnostic information and the nature of services provided. Though the header may summarize the procedure conducted, the treatment may change as the physician gathers more information about the patient during a diagnosis (Venezian, 1985). 

Fraud and Abuse Control Programs

Health Care Fraud and Abuse Control Programs are a stratagem that conceived to combat scams in health care by monitoring the delivery of services, medicals supplies, and equipment across the local, state, and federal governments (Wood, 2015). The program is directed by both the Attorney General and the Office of Inspector General, OIG. These departments are responsible for submitting annual progress reports to the Congress. HHS OIG is an acronym that is used to refer to the Office of Inspector General Department of Health and Human Services (Wood, 2015). This department is charged with the responsibility of identifying fraud and abuse of resources in Human Health Services, HHS, which harbors more than 300 health and safety programs. The main aim of HHS-OIG is to protect the beneficiaries of these programs while maintaining the integrity and delivery of health services (Wood, 2015). The program also indicts individuals who breach the law on federal insurance or embezzle health care funds.  

  

References

Venezian, E. C. (1985). Coding errors and classification refinement. The Journal of Risk and Insurance, 52(4), 734. doi:10.2307/252318

Wood, C. (ed.). (2015). The Health Care Fraud and Abuse Control Program: Issues, assessments and effectiveness. New York, NY: Nova Science , Inc.

p5

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Hello i need a Good and Positive Comment related with this argument .A paragraph  with no more  100 words.

 

 

Chinyere Ojiyi 

 

5 posts

 

Re:Topic 1

 

Clinical manifestations in Ms G, include fever, pain,
redness, swelling, inability to bear weight on the affected left lower leg.  Patient has open wound above medial malleolus
with thick yellow drainage. Patient is positive for Staph aureus at the site of
the wound with clear signs of progressive infection (high neutrophils and WBC
count). 

 

Patient is diabetic and currently has cellulitis, aggressive
antibiotic therapy would be advised to combat the infection of Staph aureus as
well as blood sugar control.  It appears
that the infection is still localized to the leg in question, but systemic broad
spectrum antibiotics should be administered intravenously to cut down the
infection even if it is no longer localized.

 

Wound care would be initiated, utilizing antimicrobial
dressings to decrease surface bacteria. Mild non mechanical Deridder can be
used to get rid of the yellow slough and provide clean wound bed to promote
healing.  Regular cleaning of the wound
is necessary in order to ensure the wound itself has the best chance of
healing. 

 

 Possible affected
muscle groups are flexor halluces longus, tibialis anterior, and flexor digitorum
longus, gastrocnemius muscles. The significance of both the subjective and
objective data, is that both data help the healthcare practitioner in
evaluation and assessment of the client, it aids in holistic approach to
treatment. 

 

Factors that are present in this situation that can delay
wound healing include the underlying disease of diabetes, staphylococcus aureus
and impaired skin integrity. With a poorly functioning immune system, diabetics
are at a higher risk for developing an infection. Infection raises many health
concerns and also slows the overall healing process. Good infection control practices
need to be in place. An important point to remember about a diabetic patient
wound is that it heals slowly and can worsen rapidly, so close monitoring is
required. 

 

 

 

 

 


 

 

 

Class 1 Unit 3 COMMENT 1

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The guidance and coaching from the RN role and advanced practice role are equally important and each have their advantages. For the RN role, the RN can teach the patient at the bedside and spend more time offering guidance and coaching. One of the most important things nurses can do to improve outcomes is to educate patients about their self-care needs before discharge (London, 2016). For the advanced practice role, there are two types of experiences that refine their coaching abilities. According to Spross and Babine (2014), these two experiences are continuous contact with patients over time that shows APNs to see how illnesses evolve over time, and one time episodic encounters that teach the APN how to communicate appropriately in certain situations, such as sad news situations. I believe it is the continuous contact with patients over time that makes the APN most competent because this gives the opportunity to observe trends in coaching and chronic illnesses to better coach the next patients. 

Teaching and coaching go hand in hand with the wellness model as the wellness model emphasizes maintaining health not only of the body; but also of the mind, soul, and context. For a care provider to maintain health of the mind, soul, and context of the individual, teaching and coaching are both necessary. The holistic approach of the wellness model depends on coaching and education to prevent the disease process in a patient before it occurs. The holistic approach of the wellness versus sickness model also depends on the APN adjusting guidance and coaching style to fit each individual patient, which is something that is not a focus in the medical model. “The learning style (e.g., visual), personalities (e.g., defensive) and educational needs (e.g., communication skills) require coaching flexibility” (LeBlanc & Sherbino, 2010). Coaching flexibility is a crucial factor in coaching and guidance to be successful, and APNs understand this and adjust accordingly. 

References

LeBlanc, C., & Sherbino, J. (2010). Coaching in emergency medicine. Canadian Journal of Emergency Medicine, 12(6), 520-524. accession number: 57163745.

London, F. (2016). No time to teach: The essence of patient and family education for health care providers (2nd ed). Atlanta, GA: Pritchett & Hull Associates

Spross, J., & Babine, R. (2014). Guidance and coaching. In A. B. Hamric, C.M. Hanson, M.F. Tracy & E.T. O’Grady (Ed.), Advanced Practice Nursing: An Integrative Approach (5th ed., p. 45). St. Louis, MO: Elsevier Saunders.

Nursing response Db#2_sr

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150 words 1 nursing reference within 5 yrs.

 

The intended purpose of theory is to describe and support the schema of a discipline.  In nursing the prevailing perspective involves a more holistic and humanistic approach, rather than interventions based primarily on cause and effect.  Nursing theory also emphasizes the use of caring throughout the nursing situation, and seeks to understand the person’s unique context of health.  Using theory nursing interventions are driven by the achievement of idealistic goals for the purpose of positive health care outcomes (Alligood, 2011).  However, the level of a theories adaptability in practice is determined by its characteristics, testability, and source of development.

 

The functional components of Dorothea Orem’s Self-Care Deficit Nursing Theory (SCDNT) relates to nursing’s practical elements of person, environment, and health, through the interrelated theories of self-care, self-care deficit, and theory of nursing systems.  Orem believed the three interlocking theories expressed the clear specifications for nurse and patient roles, which make up the whole that is Orem’s grand theory (Parker & Smith, 2010, p. 125).  The central idea of this theory is in which it identifies the complex relationships between the recipient of nursing care and its providers.  

 

A key concept of this is that the patient is the principal performer of self-care behaviors, not the nurse.  This allows the patient to become an active agent in his or her own care and develop a sense of self-care empowerment.  According to the theory, goal setting should also be mutual and must consider the patient’s point of view.  Furthermore, SCDNT can be utilized as a theoretical framework to guide research in within the discipline of psychiatric nursing.  This is because Orem’s theory links nursing interventions that promote self-care to positive patient recovery outcomes.  More specifically, Seed and Torkelson (2012) believe utilizing SCDNT to guide practice can provide psychiatric nurses with a language that creates a recovery model culture.  In addition, Orem’s theory brings to light nursing instrumental impact on those afflicted with mental health disparities and a means of recovery.  Therefore, this call to transform mental health systems is not only an opportunity for nursing to return to its roots, but also deliver care that is patient-centered and conducive to healing the patient as a whole (Seed & Torkelson, 2012). 

COMMENT KARAN

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 I NEED A POSITIVE COMMENT BASED IN THIS ARGUMENT..BETWEEN 120-150 WORDS

 

The most common reason for change is that what you did before is no longer effective. Nurses these days face many new challenges. With healthcare continuing to change and reimbursements being less and clients expecting more health care systems are looking for ways to change how things have previously been done. An example of change was when HIPAA became a regulation and changed had to occur to implement the new regulation. So based on all these continuous healthcare changes nurses must take on new skills to enhance how the healthcare organization runs. To be an efficient nurse leader he/she must be able to make good ethical decisions, understand the main principles and with that gathered knowledge be able to make knowledgeable decisions. To be able to perform such task the nurse leader must be able to pinpoint the problem, gather information, bring forth solutions, put a system in place, and evaluate if the system works (American Nurses Association, 2013).

Given the crucial role of nurses with respect to the quality, accessibility, and value of care, the nursing profession itself must undergo a fundamental transformation if the committee’s vision for health care is to be realized. Outdated regulations, attitudes, policies, and habits continue to restrict the innovations the nursing profession can bring to health care at a time of tremendous complexity. The nursing profession can be of great influence in three crucial areas—practice, education, and leadership—as well as to collect better data on the health care workforce to inform planning for the necessary changes to the nursing profession and the overall health care system. Nurses are taking on new roles based on nurses must have the education to back them up (Grand Canyon University, 2011).

References

American Nurses Association. (2013). The impact of evidence-based practice in nursing and the next big ideas. Retrieved from http://www.nursingworld.org/MainMenuCategories/ANAMarketplace/ANAPeriodicals/OJIN/TableofContents/Vol-18-2013/No2-May-2013/Impact-of-Evidence-Based-Practice.html

Grand Canyon University. (2011). Reengineering Health Care. Retrieved from https://lcugrad1.gcu.edu/learningPlatform/user/users.html?token=S8yeoJwrr3GNVaXT48PAwHJKl6FNHtTRVr%2bSZTjbL5ZI3IqIg38iU755yZvMxfFS&operation=home&classId=1775083#/learningPlatform/loudBooks/loudbooks.html?viewPage=current&operation=innerPage&currentTopicname=Reengineering Health Care&topicMaterialId=d74a6953-8789-4054-82aa-792bff39058f&contentId=7f402fef-0390-41a3-8849-101695570a69&

COMMENT CINTHIA

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 I NEED  A POSITIVE COMMENT BASED IN THIS ARGUMENT..BETWEEN 120-150 WORDS

 

The one challenge I would address in the health care industry, is that of unsafe nurse to patient ratios. Even though organizations are attempting to cut labor cost, the increase in costs due to patient poor outcomes from nursing shortages or improper ratios is becoming costlier. “CA is the only state that stipulates in law and regulations a required minimum nurse to patient ratios to be maintained at all times by unit” (ANA, 2015). In the ICU I am employed in, we have a patient free charge nurse, which provides our breaks and lunches for the seven nurses during our 12-hour shift. The problem is that the same patient free charge nurse also must respond to code strokes, code blues and is part of our rapid response team. The 3 pagers are alternated between our 3 critical care units, but there is one pager in each unit at all times. The problem is, when she leaves the unit and responds to a call. The staff nurses are left to cover themselves for breaks and lunches, as there is no one else to cover us and at times the charge nurse can be gone for an extended period, even an hour or so depending on the situation. If I ask another ICU nurse to care for my patient’s while I go to lunch, I have automatically changed her ratio to caring for 4 ICU patients, which can be a dangerous situation if something happens. We have asked for a nurse specifically designated to provide lunches for us, but we have been denied this many times. “ANA and its Constituent & State Nurses Associations (C/SNAs) in the states are promoting legislation to hold hospitals accountable for the development and implementation of valid, reliable, unit-by-unit nurse staffing plans. These staffing plans, based upon ANA’s Principles for Nurse Staffing, are not mandated ratios. They are created in coordination with direct care registered nurses (RNs) themselves, and based on each unit’s unique circumstances and changing needs” (ANA, 2015).

“More than a decade of research has shown that RN care is insufficient, patient safety is compromised and risk of death is increased” (Wyoming Nurses’ Association, 2003).

 I would attempt to talk to the CNO, and explain the dangers of not providing proper nursing staff, and how it is not safe for one nurse to care for four ICU patients, even if it’s for a short period of time.

References:

American Nurses Association. (2015). Nurse Staffing. Retrieved from http://www.nursingworld.org/MainMenuCategories/Policy-Advocacy/State/Legislative-Agenda-Reports/State-StaffingPlansRatios

Wyoming Nurses’ Association. (2003). ANA applauds federal legislation to mandate safe nurse-to-patient ratios: Sen. Inouye introduces bill to protect patients, hold hospitals accountable for RN staffing.  16(2), 17 Retrieved from http://eds.a.ebscohost.com.lopes.idm.oclc.org/eds/pdfviewer/pdfviewer?vid=1&sid=2fbdb1c1-eec7-4816-87b9-73c711d70e5d%40sessionmgr4010

p4

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Hello i need a Good and Positive Comment related with this argument .A paragraph  with no more  100 words.

 

 

Deactivated

 

Kristie Keel 

 

1 posts

 

Re:Topic 4 DQ 2

 

Most generally Christians believe that suicide and euthanasia is wrong. “Christians have held that suicide is morally wrong because they have seen in it a contradiction of our nature as creatures, an unwillingness to receive life moment by moment from the hand of God without ever regarding it as simply “our” possession”(Meilander,2013). The first obvious reason is that God commanded us to not murder. The confusion about these issues is that we at some point start to belief that our life is our own and that we have an obligation to relieve a person from suffering. The main reason I feel that assisted suicide is wrong is that our bodies were given to us from God to be treated as a temple to house our spirit. Once we decide that we are going to commit suicide or assist someone in suicide, we then are stating that our bodies are our own and God has no dominion over it. I believe that our own comfort and joy is second to that which God would have done with our lives through his plan for us. This process or plan also includes dealing with depression or the pain and suffering or a disease; taking one’s life denies loved ones the opportunity to learn patience and love to someone. It also robs God of the opportunity to perform miracles.

 

Although there are many right answers to this topic, I personally believe that a good firm Christian understanding from an eternal perspective allows that we cannot assist someone in suicide and we should not perform suicide on ourselves. We sometimes try and become so independent of God we say things like “it is my life to do as I please.” Once we have made those statements we are alienating God from our life, truly as faithful Christians we must allow Gods plan to play out through us as we endure the hardship that this live affords us. We also help and give compassion to those who are suffering and enduring especially those without an eternal perspective. “Understanding compassion and care in this way, we seek to learn to stand with and beside those who suffer—with the man as an equal, not as a lord over life and death, but determined not to abandon them as they live out their personal histories up against that limit of death which we all share. For us, therefore, the governing imperative should be not “minimize suffering,” but “maximize care” (Meilander,2013).

 

 

 

P4

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Hello i need a Good and Positive Comment related with this argument .A paragraph  with no more  100 words.

 

 

Idalmis Espinosa 

 

2 posts

 

Re:Topic 3 DQ 1

 

It is essential that information is transferred in the process of influencing, convincing and persuading individuals on given agenda. Within the field of nursing, communication plays a vital role in ensuring that every person surrounding the nurses is reached with the correct information. As such, different communication tools can be used to avail information to the patients, the co-workers, and the administration as stated by Huber, (2014).

 

            In the process of presenting an idea that would improve the patient care for the patients to the upper management, the best communication tool to use would be the Humanizing Nursing Communication Approach. According to Finkelman, (2015), the Humanizing Nursing Communication Theory provides that all the individuals within the team of managements is a person and has feelings. As such, through the communication plan, it would be important to target the individual’s empathetic side in the process of explaining the vision of the idea presented. According to Huber, (2014), through appealing to the empathetic aspect of the management, it is possible to make human connections and target the emotional side of the same and thus persuade the same into supporting and funding the idea.

 

Also I would apply PowerPoint presentation for communicating an idea of how to improve patient care to upper management. PowerPoint allows for summarizing of the main point in text box and an explanation in the notes area (Altman, 2012). The 6 by 6 rule ensures that there are at most six points per slide each containing six words to ensuring that main ideas are captured. Six words per sentence can allow passing of complete idea. ‘Attend to patients within six minutes’ is a six worded sentence that is communicative in nature. PowerPoint puts emphasis on the ideas through a recorded narration that runs concurrently with the words being shown. A presentation will run for less than five minutes than preparing a report that may take a half an hour to go through after the employing of brief contented and complimented by a narration. PowerPoint is good way of putting an idea in a near practical way.

 

            However, other communication models can be employed to ensure the plan is presented correctly to the management. The other communication tools that would be used include non-verbal communication such as smiling, maintaining eye contact with the management teams and the use of positive body language in the process of presenting the idea to the team. Moreover, having all the information well prepared beforehand will ease the process of introducing the concept to the management and hence allow for the management to seek clarification at any time and receive immediate feedback on the same. Through the utilization of the named communication models, it is possible that the upper management may fund and support the patient care idea.

 

 

 

References

 

Finkelman, A. (2015). Leadership and Management in Nursing: Core Competencies for Quality Care. Pearson.

 

Huber, D. (2014). Leadership and nursing care management. Elsevier Health Sciences

 

 Altman, R. (2012). Why most PowerPoint presentations suck: And how you can make them better. Pleasanton, Calif: Harvest Books.

 


 

 

 

p1

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Hello i need a Good and Positive Comment related with this argument .A paragraph  with no more  100 words.

 

Kristie Keel 

 

1 posts

 

Re:Topic 5 DQ 1

 

            Providing spiritual care a nurse understands the holistic approach to patient care by recognizing that the human being consist of the body, the mind, and the spirit. This approach takes in account the physical, mental and spiritual health of all individuals who are seeking care. When we provide spiritual care we realize that the patient is a complex human being with emotions and fears that are developed from their specific world view. Being sensitive to spiritual needs requires humanity to understand that every patient comes from different cultures, religions, ethnic or socioeconomic backgrounds. Spiritual care therefore is acknowledging and supporting religious beliefs using respect and attempting to make their spiritual wishes a reality.

 

            Providing a Latter Day Saint patient with the opportunity to receive a priesthood blessing (prayer) in times of need and having the consecrated oil available at our facility is one way we provide spiritual care.

 

            The reading focused on spirituality as ones beliefs, values, relationships, and practices from a world viewpoint that helps shape their decisions. The reshaping the medical science world to adapt or mix with this world of spirituality can be difficult.

 

            My view of spirituality and that of the reading are similar except that I focus on religion as part of spirituality because I am an intensely religious person. I believe that God has a plan for all of us and that we are instruments in his hands. That being said I understand that more and more people are less formally religious and it is important to broaden the idea of spirituality to include the values and beliefs of those who are less formally aware of their spirituality

 

COMMENT STEPHANIE

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I NEED A POSITIVE COMMENT BASED IN THIS ARGUMENT..BETWEEN 120-150 WORDS

 

A new director decides to reorganize the department you work in. This reorganization comes about without input from the employees and many of the nurses that you oversee are feeling resentful of the change. As a nurse leader, identify factors that may lead to conflict and ways you can manage them.

In reorganizing a department without any input from the people who work in it is bound to cause resentment and animosity. As the manager overseeing these nurses and having to work with and manage that the department still runs smoothly and that the work gets done is a surmountable task and requires a leader that can identify and work through issues that arise with poise, assurance, and empathy.  Conflict that goes unresolved can affect clinical outcomes, staff retention, and the financials of an institution. Unresolved conflict within a work environment results in damage to the “culture of safety” and lessens the nursing profession and its ability to make change happen within the organization and the health care system itself (Huber, 2014, p.169).

Properly conducted conflict management can lead to or is the goal to stimulating growth and coping behavior among the nurses experiencing this conflict. Conflict is an intrinsic part of change (Huber, 2014, p. 174). Change most often times is associated with stress and struggles, being able to manage this conflict and turn it around into a positive experience where growth and coping behaviors occur can make adjusting to the situation much better.

Some of the factors that may lead to conflict in the above scenario and ways to manage them include:

1.     Poor attitude, low morale-the nurses may feel resentment toward the new director coming in and reorganizing the department without including them in the planning. This could lead to poor attitudes and resistances to the changes happening. This conflict in turn can affect patient care. As their nurse leader, I would manage this by meeting with them as a group, I would be open to their feelings, attitudes, and ideas that they express, allow for their issues to be defined and come up with strategies for managing them (Huber, 2014).

2.     Decreased productivity-this also goes along with poor attitude and low morale, where the nurses feel resentful toward their new director who comes in and just changes everything without any input from then, this can lead to low productivity where nurses may feel why should we do any more than what we have to or they may be less cooperative with each other and with management. As their nurse leader, again at the group meeting, I would be an active listener, have positive communication, and be empathetic. I would continue to be present and helpful alongside them while working in order to show them if we work together we can come up with a successful and positive outcome.

I would hopefully be able to bring the issues and concerns of the nurses up to the new director in a manner that projects a positive view in working together to make chances that benefit everyone and that promotes a cohesive working environment. There has been research that has showed that the average employee loses 2.8 hours each week due to workplace conflict (5 Ways to Manage Conflict, 2017).

References:

5 Ways to Manage Conflict in the Nursing Workplace. (2017). Retrieved July 16, 2017, from http://elearning.loyno.edu/masters-nursing-degree-online/resource/5-ways-to-manage-work-conflict-in-nursing

Huber, D. (2014). Leadership & nursing care management (5th ed.). St. Louis: Elsevier.