you probably know how much all of them are likely to appeal.

A love letter Axcho, Knivel. To play the games on its website. It’s tough being a popular kid in school. You can not get any peace and quiet as it seems. But that’s what you are asking – just a minute for yourself so that you can read them to leave the love that mysterious man in your closet note. It was fun for five minutes of the game you work evade your legion of fans as you try to read the letter demanded admire you do not let anyone else see. It’s hard when dozens of other children are all vying for your attention. You have to work around the corridor pixel art, try your best not to draw attention to yourself. Class starts in five minutes, and whatever your fans, and he wants you to meet her before that. This is a good, challenging surprisingly, the ones that are worth a few moments of your time. Dwarf Castle Bay 12 games tendon. Download the program, with extensive modernization, http://www.nwgolds.com  from the official website. Free game most threaten the world is back with a vengeance this week. Dwarf Castle, the famous builder of society roguelike, and got the same great love festival refers to the large number of bugs and update adds quite a remarkable amount of content. A ten months in the making, including the cities patch adventure mode, defending champion against werewolves, and cemeteries where the spread coma, the new navigation system and, my God, and many other things. If you have tried Dwarf Fortress, you probably know how much all of them are likely to appeal. Credit in the game, despite being the largest ever, has made many of the disc and amendments over the years that it is more frightening than it was before. He did not play it? A strong focus on some of the lessons, then give it a go. It is worth experimenting, at least. 2QWOP Bennett Foddy. Play the site developer. QWOP Bennett Foddy which was released a few years ago, it was hilarious strange game that saw the control of each party separately from Olympic sprinter. Goal: finish the race, do not fall on your own legs. Now that the two tendon release that player split-screen version, which means it is now a game where you should be addressed by a grand total of eight limbs one by one at the same time. 2QWOP game will not work on some keyboards, and that, thanks to multiple press the button at a time. But it is not my ambition to try to lift controls on all participants at once, though. There are eight fingers, right? I can do exactly this.The best 10 applications for computer games. ?? The most important program on your computer at any moment is a game you play, but what about the helper application that surround it? Some, such as steam, is required so that we are not even going to call it here.

Emerging groups of criminals have become more sophisticated and more threatening, and additional crime groups have been added to the pantheon known as “organized crime.”

Research Paper Guidelines Format: 12-15 pages of text; NOT including APA references and in-text citations: typed (double spaced, 12 point font, 1 inch margins). Absolutely no plagiarism or direct quoting.; paraphrase is fine 1. APA Formatting is required: (e.g., running head, abstract, headings, references, etc.). 2. Organization: The papers should have a brief introduction, appropriate transitions between topic areas, and a short conclusion. 3. References: Consult at least seven (7) outside resources to complete this assignment (the course readings do not count). Please consider the seven-source requirement as establishing the baseline. References should be scholarly and peer-reviewed. Topic: Ever dynamic, organized crime continues to change. Emerging groups of criminals have become more sophisticated and more threatening, and additional crime groups have been added to the pantheon known as “organized crime.” Critical inquiry into organized crime is no longer limited to the United States; instead, globalization and growing economic interdependence have promoted the transformation of crime beyond national borders into all parts of the world. Added to this is the global problem of terrorism. For your research paper, please focus on the current landscape of organized crime. Please identify an emerging trend/issue in organized crime—either globally or domestically—and describe it. Why is it of such great concern? Then, suggest possible means to address this trend/issue. Your paper should be of two qualities: 1) Description: you will need to describe this current trend/issue. You might even need to do a brief historical segment to set the stage for critical assessment. 2) Critical inquiry: you must evaluate the magnitude of this trend/issue against current law enforcement capabilities and suggest new/creative means to address it. Please be as specific as you can. Do not just say, “I will write on the globalization of organized crime.” This is far too broad. I am looking for you to take a detailed look at a particular issue, critically assess it, and make specific recommendations based on your research. Approval: Please ensure you receive topic approval from me in the Week #3B Discussion Topic.

Megawriter

Managing Multidisciplinary Professionals by Combining Assets and Activities

For this assignment, review the Combining Assets and Activities case study in Section 7.3 of your course text.  Then, thoroughly address the following points in your paper:

    • Describe the vertical and horizontal dimensions of this organization. Describe the authority/responsibility relationships that will present in this organization.

 

    • Should this practice become centralized, decentralized, mechanistic, or organic in its design? Defend your answer.

 

    • Explain the importance of differentiation, integration, and managing complexity, interdependence, and boundary spanning activities for this organization.

 

  • Draw an organization chart for this organization and explain why form of departmentalization you chose believe best fits the unit.

Your assignment must be one to two pages in length (excluding title and reference pages).  Utilize your course textbook and at least one additional scholarly source to support your conclusions and leadership considerations.  Your paper and all sources must be formatted according to APA style as outlined in the Ashford Writing Center.  

 

 

 

CASE 
Combining Assets and Activities

The community of Tampa, Florida, has a diverse population, with healthcare being provided to persons with low incomes, extremelywealthy individuals, and a strong middle class. Three well-established physicians—an obstetrician, a gynecologist, and a urology specialist—decided that they should combine their practices into a unique new organization. They believed that numerous patients would beattracted to these separate, but interrelated, medical practices.

The three physicians worked together to create a plan. They decided that each physician would have privileges, or authority to practice,in more than one organization. Beyond their individual practices, the doctors would perform surgeries and provide additional medicalcare in several local area hospitals. In the new practice, their days would be divided into times in which they tend to routineexaminations, to patients with medical problems that are not emergencies, to making rounds at the hospital to check up on patients,and to conducting other medical care.

The new organization would be housed in a major medical building. A support staff, consisting of those who could help with patientscheduling, insurance claims, billing, and other office duties, would be combined with three full-time nursing assistants. The physicianschose one individual for the role of office manager to oversee all of the support activities.

The obstetrician also employed a clinical nurse practitioner with responsibilities that would be more medically complex than thoseusually associated with nursing. The obstetrician found the practitioner’s help particularly useful to her practice.

The new organization intended to hire one more person to serve as a liaison to the hospitals that the physicians attended, with the goalof ensuring smooth coordination between the newly formed organization and the hospitals. The new person would be in charge ofresolving any disputes or disagreements.

 

This new organization, which had yet to determine its name, would be a partnership. The three physicians would share authority andthe direction of the medical practice. Decisions about difficult issues, such as adding a new form of care or bringing in an additionalpartner, would be made by majority rule, or agreement by two of the three doctors. The three physicians agreed that they shouldeventually grow to the point at which each had a second specialist in his or her area, which would expand the organization to sixdoctors. They believed the benefit of such growth would be having a person to answer calls when another specialist was unavailable. Itwould also potentially increase the number of specific medical procedures the unit would be able to offer to the community.

Assignment 1: Information Needs for the AIS(please use it as a tutorial to form your own paper rather than using it like it is yours)

Assignment 1: Information Needs for the AIS
Due Week 2 and worth 200 points
In 1967, Russell Ackoff presented a classical analysis of misinformation in management ( Ackoffs
Management Misinformation Systems, Case 1-1, pg. 21 of the text). Now, you need to fast-forward to
the present. After reading the case, craft your own version of misinformation in management by
developing five (5) key incorrect assumptions that management makes about its accounting
information systems.
For this assignment, research the Internet or Strayer databases for information related to
improper assumptions concerning accounting information systems.
Write a five to seven (5-7) page paper in which you:
1.
Based on your research, assess how corporate leaders may make improper assumptions
related to accounting information systems and the related information. Indicate the most negative
potential impacts on business operations related to these assumptions. Provide support for your
rationale.
2.
Suggest three to four (3-4) ways in which organizational performance may be improved
when information is properly managed within a business system. Provide support for your
rationale.
3.
Evaluate the level of system security (i.e., high, medium, low) needed to ensure
information integrity within automated business systems. Provide support for your evaluation.
4.
Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar
Websites do not qualify as quality resources.
Your assignment must follow these formatting requirements:

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins
on all sides; citations and references must follow APA or school-specific format. Check with your
professor for any additional instructions.

Include a cover page containing the title of the assignment, the students name, the
professors name, the course title, and the date. The cover page and the reference page are not
included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:

Examine and use data flow diagrams and flowcharts to understand, evaluate, and design
information systems.

Evaluate the approaches and techniques that are used to commit and prevent computer
fraud.

Use technology and information resources to research issues in accounting information
systems.

Write clearly and concisely about accounting information systems using proper writing
mechanics.

Research Paper must address major problems and issues of an organization analyzed through a case study. You will assume the role of a professional manager writing to an audience of other practicing managers.

Research Paper This 8-10 page Research Paper must address major problems and issues of an organization analyzed through a case study. You will assume the role of a professional manager writing to an audience of other practicing managers. Your in-depth analysis report to management will need to go through the entire process of identifying (or diagnosing), evaluating, and recommending areas for the case organization selected. Well-supported recommendations are required in your report. Be sure to “think strategically” to evaluate the organization’s situation from the perspective of its competitiveness and performance prospects, and to draw sound conclusions about what actions a company’s management needs to take in light of all the relevant circumstances. You will need to demonstrate an understanding of the reading assignments as well as the implications of new knowledge in your work. Focus of the Research Paper Select a case from one of five Essentials of Strategic Management text cases: 4, 5, 8, 13 or 14. First review the respective case video available in Week 5 and then carefully analyze your selected case study. At least five professional resources (other than text or case materials) are required, including a minimum of two scholarly sources from the Ashford Online Library. Outside research gives credibility to your thoughts. The Research Paper must have an Introduction and a Conclusion. Be sure to address each of the following areas for the case study organization below: • Diagnose the company’s situation • Size-up what problems/issues need to be addressed • Decide what analysis to conduct to probe the identified problems and issues • Make use of the appropriate core concepts and analytical tools in the text chapters to thoroughly describe the ins and outs of the company’s situation • Evaluate the pros and cons of various action alternatives • Set forth a practical, workable set of action recommendations (that are within the firm’s financial means and resource capabilities) The final Research Paper for the course must be submitted to the instructor by 11:59 p.m. of the time zone in which you reside on the last day of the class. Writing the Research Paper The Research Paper: • Must be eight to ten double-spaced pages in length and formatted according to APA style as outlined in the approved APA style guide. • Must include a cover page that includes: ¬- Title of paper -¬ Student’s name ¬- Course name and number ¬- Instructor’s name ¬- Date submitted • Must include an introductory paragraph with a succinct thesis statement. • Must address the topic of the paper with critical thought. • Must conclude with a restatement of the thesis and a conclusion paragraph. • Must use at least five professional resources, including a minimum of two from the Ashford Online Library. • Must use APA style as outlined in the approved APA style guide to document all sources. • Must include, on the final page, a Reference Page that is completed according to APA style as outlined in the approved APA style guide. Case Videos: a. Case 4 Video: Movie Night Done Right b. Case 5 Video: How Strategy Evolves in a Large Organization: Interview with Michael Dell c. Case 8 Video: Google CEO Eric Schmidt Interview with the McKinsey Quarterly d. Case 13 Video: CVS vs. Wal-Mart: Chains Cut Generic Drug Cost e. Case 14 Video: Southwest CEO: Get to Know Gary Kelly

Genesis Energy Cash Position Analysis

Genesis Energy Cash Position Analysis
The Genesis Energy operations management team is now
preparing to implement the operating expansion plan.
Previously, the firms cash position did not pose a challenge.
However, the planned foreign expansion requires Genesis
Energy to have a reliable source of funds for both short-term
and long-term needs.
One of Genesis Energys potential lenders tells the team that in
order to be considered as a viable customer, Genesis Energy
must prepare and submit a monthly cash budget for the current
year and a quarterly budget for the subsequent year. The lender
will review the cash budget and determine whether or not
Genesis Energy can meet the loan repayment terms. Genesis
Energys ability to repay the loan depends not only on sales and
expenses but also on how quickly the company can collect
payment from customers and how well it manages its supplier
terms and other operating expenses. The Genesis Energy team
members agreed that being fully prepared with factual data
would allow them to maximize their position as well as negotiate
favorable financing terms.
The Genesis Energy management team held a brainstorming
session to chart a plan of action, which is detailed here.
Evaluate historical data and prepare assumptions that will drive
the planning process.
Produce a detailed cash budget that summarizes cash inflow,
outflow, and financing needs.
Identify and compare interest rates, both short-term and longterm, using debt and equity.
Analyze the financing mix (short/long) and the cost associated
with the recommendation.
Since this expansion is critical to Genesis Energy expanding
into new overseas markets, the operations management team
has been asked to prepare an executive summary with
supporting details for Genesis Energys senior executives.
Working over a weekend, the management team developed
realistic assumptions to construct a working capital budget.
Sales: The marketing expert and the newly created customer
service personnel developed sales projections based on
historical data and forecast research

Other cash receipt: Rental income $15,000 per month
Production material: The production manager forecasted
material cost based on cost quotes from reliable vendors, the
average of which is 50 percent of sales
Other production cost: Based on historical cost data, this cost
on an average is 30 percent of the material cost and occurs in
the month after material purchase
Selling and marketing expense: Five percent of sales
General and administrative expense: Twenty percent of sales
Interest payments: $75,000Payable in December
Tax payments: $15,000Quarterly due on 15th of April, July,
October, and January
Minimum cash balance desired: $25,000 per month
Cash balance start of month (December): $15,000
Available short-term annual interest rate is 8 percent, long-term
debt rate is 9 percent, and long-term equity is 10 percent. All
funds would be available the first month when the firm
encounters a deficit
Dividend payment: None
Based on this information, do the following:
Using the Cash Budget spreadsheet, calculate detailed
company cash budgets for the forthcoming and subsequent
years. Summarize the sources and uses of cash, and identify
the external financing needs for both the forthcoming and
subsequent years.
Download (See Help (a)) this Excel spreadsheet to view the
companys cash budget. You will calculate the companys
monthly cash budget for the forthcoming year and quarterly
budget for the subsequent year using this information.
In an executive-level report, summarize the company’s
financing needs for the forecast period and provide your
recommendations for financing the planned activities. Be sure
to comment on the following:
Your recommended financing solution and cost to the firm: If
Genesis Energy needs operating cash, how should it fund this
need? Are there internal policy changes with regard to
collections or payables management you would recommend?
What types of external financing are available?
Your concerns associated with the firm’s cash budget. Is this a

sign of weak sales performance or poor cost control? Why or
why not?
Write a 7-page paper in Word format. Apply APA standards to
citation of sources.
Assignment 2 Grading Criteria
Calculation of a detailed company cash budget for the upcoming
year is complete and correct.
All inflow and outflow calculations are correct.
Summary of the sources and uses of cash, and identification of
the external financing needs for the upcoming year is complete
and correct.
Explanation how the assumed budget of this project will effect
dividends for shareholders is clear, specific, and complete. The
explanation includes all factors that the firm considers in dividenddecision making.
Recommended financing solution and cost to the firm are clear,
complete, and correct. Financing solution includes short-term
debt, long-term debt, or even equity.
Explanation of concerns associated with the firm’s cash budget
and if it is a sign of weak sales performance or poor cost control
is clear, complete, and correct.
Wrote in a clear, concise, and organized manner; demonstrated
ethical scholarship in accurate representation and attribution of
sources; and displayed accurate spelling, grammar, and
punctuation.

MGT 401 Hazardous Materials Management

MGT401 Week 1 DQ 1 The Environment

 The Environment. Why is it deemed necessary to protect the environment? What does it mean to society? To business? To the individual? To future populations? Respond to at least two of your classmates’ postings.

 MGT 401 Week 1 DQ 2 Risk Control

 Risk Control. What are the primary elements of each of the three types of risk control? Assume you are in a hazard hunt; list a few factors in your job that may contribute to a hazard and how likely is it that a hazardous situation will occur? Respond to at least two of your classmates’ postings

 MGT 401 Week 1 Quiz

1. Hazardous materials can be released intentionally in criminal acts or acts of terrorism.

2. The fourth level of emergency response personnel in the HAZWOPER regulation whose training may also include the handling of specific materials and interaction with outside agencies is the ____.

3. The law that began the process of regulating the handling of hazardous waste and defines what is a hazardous waste and outlines the programs that must be followed to properly handle, store, and dispose of these materials is the ____.

4. The agency in the federal system that is used to conduct research and make recommendations for the development of regulations to protect the nation’s workers is ____.

5. The fifth level of emergency responder under the HAZWOPER regulation and the individual who directs the activities of all emergency response personnel at the scene is the ____.

6. An early law that authorized the collection of taxes to pay for the cleanup of abandoned hazardous waste sites is the ____.

7. An employee who works at a cleanup site regulated by the HAZWOPER regulation and whose work exposes or potentially exposes him to high levels of hazardous substances are known as a(n) ____ Worker.

8. Regulated sites where hazardous wastes are taken for final disposal or treatment are known as ____ facilities.

9. A plan that is developed in advance of an emergency situation that identifies the actions to be taken by all employees at the site in the event of an emergency is known as the ____ Plan.

10. Those cleanup workers at a HAZWOPER regulated site whose exposure to hazardous materials is below the established PEL for the material are known as ____ Workers.

MGT 401 Week 2 DQ 1 Hazard Classes

Hazard Classes. List the nine major hazard classes as outlined by the U.S Department of Transportation (D.O.T.). Research a news article that covers one of the nine major hazard classes. Identify the hazard and explain how the hazard created the dangerous situation. Respond to at least two of your classmates’ postings.

MGT 401 Week 2 DQ 2 Scenario

 Scenario. Isopropyl alcohol (I.P.A.) has a flash point of 53 degrees Fahrenheit. The outside temperature is 68 degrees Fahrenheit. While this product is being unloaded from a truck, several cases fall to the floor and the product spills. Several large pieces of machinery and a welding operation are running nearby. Is there a potential danger from fire in this scenario? Justify your response. Respond to at least two of your classmates’ postings.

MGT 401 Week 2 Quiz

1. Non-health effects that hazardous materials can produce including fire or explosion are known as ____ effects.

2. The pressure created over and above the normal or ambient pressure is known as ____.

3. The ability of a material to pass from a solid state to a gaseous state without becoming a liquid is known as ____.

4. Actions that are required to be taken to prevent the potential for infection are known as ____ precautions.

5. A material that contains loosely held hydrogen ions is known as a(n) ____.

6. ____ is when you store materials apart so that they cannot react with one another.

7. A standard shipping document required by the EPA for shipments of hazardous wastes is known as the ____.

8. The ____ section of the ERG provides the specific response information for each group of materials and is referenced by the other colored sections.

9. The colors used in the NFPA system indicate three key hazards: ____.

10. A process of placing smaller containers such as glass jars inside an open-head drum for proper shipment or disposal is known as ____.

MGT 401 Week 3 DQ 1 Respiratory Hazards

Respiratory Hazards. Choose two of the five Respiratory Hazards. Provide a brief explanation of each hazard and describe a situation in which you may encounter them. What effects would each of these hazards have on your body? Respond to at least two of your classmates’ postings.

MGT 401 Week 3 DQ 2 Supplied-Air Respirator (S.A.R.) vs. Air-Purifying Respirator (A.P.R)

Supplied-Air Respirator (S.A.R.) vs. Air-Purifying Respirator (A.P.R.). What are the advantages and disadvantages of the S.A.R. versus the A.P.R.? What questions should you ask prior to selecting a respirator? Respond to at least two of your classmates’ postings. 

MGT 401 Week 3 Quiz

1. The type of respirator that is strapped to the face of the user and a seal is formed between the mask and the skin is known as a(n) ____ respirator.

2. The ratio between the levels of particulates inside the mask versus those measured outside the mask is known as the ____.

3. A(n) ____ provides the highest level of respiratory protection when an inhalation hazard is present.

4. The process by which the material inside a cartridge traps the airborne contaminant by taking it into the medium is known as ____.

5. A person suffering from heat stroke may exhibit a core temperature above ____

6. A type of APR with a small motor that draws air through the filters and provides a positive pressure into the mask or hood is known as a(n) ____.

7. Level ____ suits have one-way relief valves that open to allow overpressure to escape from the suit.

8. Level ____ protection is the highest level of protection.

9. The ignition of flammable vapors accumulated in a given area is known as a(n) ____ fire.

10. If the systolic blood pressure (top number) drops by more than 20–30 points or the pulse rate increases by more than ____ beats per minute, the person is considered to have a positive orthostatic change in vital signs.

MGT 401 Week 3 Respiratory Protection Selection

Respiratory Protection Selection. Complete the activity on page 250 and determine the proper response to the needs for personal protective equipment and how to protect workers in confined spaces 

MGT 401 Week 4 DQ 1 Confined Spaces

Confined Spaces. What are the most common causes of death in confined spaces? Which group of employees is most likely to succumb and why? Respond to at least two of your classmates’ postings.

MGT 401 Week 4 DQ 2 Air Monitoring

Air Monitoring. Identify the reasons for performing air monitoring. What reporting is necessary? What factors should you take into account when conducting air monitoring in an outside area? Respond to at least two of your classmates’ postings.

MGT 401 Week 4 Quiz

1.  Question : An area large enough to enter, not designed for occupancy, and hard to get in or out of is known as a ____ space.

2.  Question : The process by which gases and vapors settle into layers within an area based on their weight is known as ____.

3.  Question : Dust that obscures visibility to less than ____ ft must be considered ignitable.

4.  Question : The person positioned outside a confined space who monitors the conditions in and outside the space to ensure the safety of the entrant is known as the ____.

5.  Question : An operation in which entrants leave a confined space on their own power when an emergency occurs is known as ____.

6.  Question : An explosion caused when air is suddenly introduced into a confined area that contains high levels of heat and combustible gases is known as a(n) ____ explosion.

7.  Question : A ____ can collect small samples from inside a drum without damaging or affecting the material.

8.  Question : Changes in temperature can increase vapor production known as ____ and possibly lower vapor density, which would keep gases near the ground instead of allowing them to dissipate into the atmosphere.

9.  Question : An operation in which the attendant uses the retrieval equipment worn by entrants to pull them out of a confined space is known as ____.

10. Question : The most significant weather event that may alter a contamination situation is ____.

MGT 401 Week 4 Risk Assessment Plan

Risk Assessment Plan. (See pages 59 to 64 in the text). Using the template on page 61, carry out a risk assessment on at least three tasks you perform at work or in your home that relate to hazardous materials management. This might include cleaning tasks, fueling a vehicle, or chores at home such as painting, changing your car’s oil, and storing materials. When creating your assessment scenario, try to include a combination of material and/or confined-space or personal safety-equipment issues. You will reference these three job hazards when writing your “Final Paper.”

MGT 401 Week 5 DQ 1 Incident Response System

Incident Response System. Why is it necessary for a business to have an Incident Response System in place? Does your place of employment have one? Explain in detail. Respond to at least two of your classmates’ postings.

MGT 401 Week 5 DQ 2 Regulations Procedures

Regulations/Procedures. Discuss the aftermath of a recent disaster. Describe at least three regulations or procedures and explain how they were applied/or not applied to prevent workers’ exposure to hazardous materials and other harmful conditions

MGT 401 Week 5 Final Paper

Final Paper

Develop an Incident Action Plan (See page 22 of your textbook) based on the three job hazards identified in your Week Four “Risk Assessment Plan.” Reference the Sample Command Procedures for Emergency Response Operations, beginning on the bottom of page 412 in your textbook. Use this guideline to create an Incident Action Plan for your place of employment (or home). Tailor the Incident Action Plan to address your unique situation. In addition, address the seven common mistakes made by incident commanders on page 416.

DQ1

Discussion Question

DQ.1  Chapter 2 describes how firms use Customer Relationship Management (CRM) to help manage their relationships with their customers. CRM systems provide information via a central database to coordinate all of the business processes that deal with customers. CRM systesm insure that sales, marketing and customer service always have the same, up-to-date information on each and every customer. Such CRM systems optimize revenue, customer satisfaction, and customer retention.

Pretend that you are opening up a new restaurant in your neighborhood. Describe how you would use digital technology including an outstanding customer database to maximize the relationships with your customers. Explain how you would use digital technology to provide personalized communications, such as email and a website to maintain an ongoing and meaningful dialogue with each and every one of your customers.

How could you customize your database in order to ensure that customers would be included by your establishment in their special occasions like anniversaries, birthdays, graduations, etc.? What could you do in order to obtain personal information from your customers – like email addresses, and feedback on menu items to continuously feed that database?

Think out of the box – for example, could you develop a digital process whereby you could remind customers what foods they ordered the last time they were in your restaurant? What other personal things could you do to develop repeat business?

 

 

Your primary discussion responses each week will use complete sentences, proper grammar and spelling and should be at least 250 words.  Please answer the question completely and thoroughly.  Refer to the textbook and external sources, being certain to properly include in-text citations and a reference at the end of your primary discussion response.  All reference listings should follow APA guidelines.  References will be placed at the end of the post and will be single-spaced and not contain any indentation.

proffessor2013 only

 

Assignment Objectives

 

 

Assess organization development process skills, such as providing support, relaying feedback and observations, and reflecting feelings

Construct change strategies for collaborative group relations

Critically discuss the impact of technology on business

 

 

Your employer has been going through many challenges this past eighteen months due to the recent financial crises. There has been major challenges throughout the company including, high turnover, software applications being used are outdated, stress is increasing for those employees who have been staying around, and morale is at the lowest point ever for the company . The remaining executives are planning to do a re-organization of the jobs and responsibilities throughout the company. However, each time the executives want to implement the change; another batch of employees resigns. You have been asked by your supervisor to prepare an analysis of what the executive leaders must do. Present your findings as a 4-5 page report in a Word document formatted in APA style. At a minimum, your paper must:

  • Apply the best organizational development process skills the executives should use
  • Apply the change strategies within the short-term and long-term
  • Evaluate and present the impacts of the resources

Present your findings as a 4-5 page Word document formatted in APA style.

Submitting your assignment in APA format means, at a minimum, you will need the following:

  • Title page: Remember the running head and title in all capital letters.
  • Abstract: This is a summary of your paper, not an introduction. Begin writing in third-person voice.
  • Body: The body of your paper begins on the page following the title page and abstract page, and it must be double-spaced between paragraphs. The typeface should be 12-pt. Times Roman or 12-pt. Courier in regular black type. Do not use color, bold type, or italics except as required for APA level headings and references. The deliverable length of the body of your paper for this assignment is 3–4 pages. In-text academic citations to support your decisions and analysis are required. A variety of academic sources is encouraged.
  • Reference page: References that align with your in-text academic sources are listed on the final page of your paper. The references must be in APA format using appropriate spacing, hang indention, italics, and upper- and lower-case usage as appropriate for the type of resource used. Remember, the reference page is not a bibliography, but it is a further listing of the abbreviated in-text citations used in the paper. Every referenced item must have a corresponding in-text citation.

“Customer Service – Zappos” Please respond to the following:

 

Week 1 Discussion 1 Collapse

 

PART 1 PLEASE RESPOND IN 275 WORDS

 

 

 

 ORIGINAL WORK, NO PLAGIARISM, 1 REFERENCE 

 

 

 

•From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service. This is the video

 

https://www.youtube.com/watch?v=tFyW5s_7ZWc

 

•Choose at least two OM activities in Exhibit 1.1 from Chapter 1 of the text. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples from each activity to support your position.

 

 

 

PART 2 PLEASE RESPOND AND COMENT TO THIS DISCUSSION NO LESS THE 175 WORDS BASE ON 1 CREDIBLE RESORCE

 

 

 

From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service.

 

At Zappos, the excellent customer service that is provided is one of the key items that is keeping Zappos in business.  The call center is full of personnel who enjoys their job and is very compassionate about what they do.   The work environment is like a familly atmosphere, everyone is happy, individuals are working well together and can joke and have fun in the office while conducting business which is something the CEO encourages.  For the employees, some of the things that is aiding to excellent service is training for the job, a graduation upon completion, free food(lunch) for all employees, even in the vending machines, free medical and dental coverage.  There are core values that are supported by the job but most of all, he CEO offeres $2k to the individual/s who does not want to be apart of his team.  For the consumer, you are receiving free shipping on all products and 365 day return policy.

 

Choose at least two OM activities in Exhibit 1.1 from Chapter 1 of the text. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples from each activity to support your position.

 

Of the OM Activity list, the best activities that describes Zappos are Supply Chain Management and Technology.  I chose Supply Chain Management because Zappos is a firm that focuses on the physical flow of goods in a global network and has the goal of maximizing customer service and of course minimizing cost, delivery time and environmental impact. An example of this would be individuals working in the ware house packing shoes in boxes for delivery.  I chose technology because of the packaging and shipping of goods.