MHA690: Health Care Capstone – week 6 Research project

Ashford 7: – Week 6 – Research Project

Research Project

Carefully read through all components (listed below) required for completion of the Research Project. In selecting your project topic, ensure that you will be able to ascertain the appropriate data/information needed to complete the project in terms of the deliverables.

Select a health care organization (local or national, large or small, public or private) and perform a needs assessment/gap analysis. You may utilize your own organization if you are employed in a health care related company. You may approach the Research Project from a (1) Human Resources, (2) Operations, or (3) Facilities perspective. You may select an organization in your own community.

  1. Human Resources: staffing, training, recruitment, retention, job function redesign, etc.
  2. Operations: delivery of service/care, access, wait times, equipment usage, process improvements, resource optimization, regulatory compliance, etc.
  3. Facilities: space planning, construction, redesign, relocation.

The components for the Research Project include the following:

  1. Title Page         
                 
  2. Executive Summary (Needs Content Criteria)          
                  
  3. Description of the organization (history, length in service/operation, how many beds? clients served? location; rural vs. urban, satellite locations, total number of staff, client usage information/demographics, etc.)          
                   
  4. Needs Assessment/Gap Analysis: What is not currently being offered? Room for improvements? Service delivery deficits? Personnel issues/shortages? Justify with supporting data and statistics.          
                                  
  5. Propose an intervention (service or facility) based on the needs/gap analysis.           
                                        
  6. Justify your proposed intervention by providing an analysis from:
    1. Cultural
    2. Social
    3. Legal
    4. Economics
    5. Regulatory
    6. Reimbursement
    7. Managed care
    8. Health legislation
    9. Contracts perspectives     
                                       
  7. Pick a minimum of three of the elements listed above depending on the organization selected and which apply to the specific organization/situation selected.        
                                 
  8. Create a plan to implement your intervention. Identify the stakeholders involved, and their role (s) in implementing the intervention. Include finance and staffing elements required to implement the intervention.         
                           
  9. Develop a marketing communication plan on how the stakeholders will be informed, kept up-to-date, etc. prior to the intervention, during the intervention, and post intervention.           
                                   
  10. Develop a plan for measurement effectiveness of the intervention. What indicators will determine if the intervention is successful?         
                                  
  11. Reference page.

Writing the Research Project

The Research Project:

  1. Must be 10 to 12 double-spaced pages in length, and formatted according to APA style as outlined in the Ashford Writing Center.
  2. Must include a title page with the following:
    1. Title of paper
    2. Student’s name
    3. Course name and number
    4. Instructor’s name
    5. Date submitted
  3. Must begin with an introductory paragraph that has a succinct thesis statement.
  4. Must address the topic of the paper with critical thought.
  5. Must end with a conclusion that reaffirms your thesis.
  6. Must use at least ten scholarly and /or peer-reviewed sources, published within the last 5 years.
  7. Must document all sources in APA style, as outlined in the Ashford Writing Center.
  8. Must include a separate reference page, formatted according to APA style as outlined in the Ashford Writing Center.

Carefully review the Grading Rubric for the criteria that will be used to evaluate your assignment. 

Product Paper

Set a price for a new to the world consumer (this means a product that is not on the market) product.  Identify a new product you think could be successful on the market and set an introductory price for it.  Use the Template provided for the New Product Paper under Week 7 (in this Content Area of the Course Site) as your guide. Use the Question and Answer Format exampled in the Course Syllabus. Use the following questions to structure your written analysis.   Total points possible = 51 pts.

1.      What is the product name?  Describe the product. – 2 pts.

2.      Identify and explain which market segmentation variable you are using. – 5 pts. 

3.      Why did you choose this method of customer segmentation?  Be specific. – 4 pts. 

4.      Who is the target market?  Be specific. Use demographics, psychographics (lifestyle), etc to identify your customer. It is important to identify the               characteristics of your  target market–whatever is appropriate. Most marketers are able to specifically   describe their target customer. For example, a 35-45 year old white collar male who lives in the suburbs with a wife and 1 child and makes $85,000 per year.   When reading the explanation of the  target market, one should be able to draw a  picture in their mind of your customer. – 10pts.

5.      What are your product’s benefits to the target market? – 2 pts.

6.      At what price will your product be introduced?  Why? – 4 pts

7.      What new product pricing strategy are you using?  Why? – 5 pts.

8.      What objectives will be accomplished by using this strategy?  Be specific. – 5 pts.

9.      Why is the product worth this price? – 2 pts.

10.  Identify and explain what prices you should charge at each stage of the PLC? – 12 pts. 

Your paper should be a minimum of 2 pages in length, single-spaced, or 4 pages, double-spaced.  Please post the assignment in the dropbox no later than midnight Sunday of Week 7.

 

 

leadership and coaching

Part I

  1. What is meant by the statement “leadership is a process, not a position”? Give examples of how Jesus modeled this in the Bible and how you personally can model this in the workplace.
  2. What is the difference between leading and coaching?  Give examples of how Jesus led and coached in the Bible.

 

Part II

Efforts to implement change are more likely to be successful if a godly leader understands the reasons for resistance to change and the targets, phases and different strategies for change and its successful implementation.   The change resistance reaction pattern has four stages: denial, anger, mourning and adaptation[1],[2] . People resist change for a number of different reasons:[3]

  • Lack of trust
  • Belief that change is unnecessary
  • Belief that change is not feasible
  • Economic threats
  • Relative high cost
  • Fear of personal failure
  • Loss of status and power
  • Threat to values and ideals
  • Resentment of interference

Using the gospel of Matthew, answer the following questions and post to this week’s discussion thread. Be sure to identify your verses, explain your answer and finish by asking a thoughtful open ended question.

  • Use at least 2 of the reasons listed in the bullet points above and identify the behaviors religious and political leaders exhibited that demonstrate their resistance to change.
  • What did Jesus do to attempt to overcome their resistance?

 

 

 

LDR/531 Week 2 Quiz

1.     Effective transformational leaders

 

 

2.     Which statement comparing transformational and charismatic leadership is most accurate?

 

 

3.     Most leadership theories emphasize

 

 

4.     Which statement about transformational and charismatic leadership is most accurate?

p

 

5.     The leadership process that describes how a group operates in an open system with other groups is called

 

 

6.      One unique characteristic of followers in leadership theory is

 

7.      Ideological leaders will develop when the leader

 

8.      Transformational behavior can include

 

9.      A leadership contingency theory that stresses the intelligence and experience of the leader is

 

10.   A theory that explains the most effective pattern of leadership behavior in a specified situation is best classified as

 

 

 

11.   What level of leadership process is emphasized in most theories of effective leadership?

 

 

 

12.   Which characteristic of negative charismatic leadership is more likely to lead to failure?

 

13.   Charismatic leaders add followers by

 

14.   A theory that emphasizes leader traits and skills as determinants of leadership behavior is best categorized at what level?

 

 

 

15.   CEOs who exhibit charismatic characteristics were noted to

 

16.   Contingency theories may be difficult to implement because

 

17.   Which of the following is a characteristic of a positive charismatic?

 

18.   A contingency theory of leadership that depends on specific procedures for leader behaviors and has strong support is

 

19.   A contingency theory that contains mediating variables is

 

20.  The concept that some people are natural (born) leaders is an attribute of which leadership approach?

 

 

21.   Most of the leadership theory and research explaining the actions of leaders and why those actions occurred has described

 

 

 

22.   Distant charismatics are often described in terms of their effect on follower

BA WEEK 9 QUIZ

In response to concerns about the lack of transparency in financial accounting, Congress passed a new law called the:

Question 2      

Which if the following is not a legal right of stockholders?

To vote on who will become chief executive officer (CEO).

Question 3      

The main reason that American executives are paid so much is:

Question 4

The Securities and Exchange Commission outlaws:

Question 5

Which of the following is not a function of board committees?

Question 6

           

A reason for institutions becoming more assertive in promoting the interests of their member investors is:

:             

.

Question 7

The activism of institutional investors in other countries has been spearheaded by:

Question 8

           

Institutional investors are sometimes referred to as:

Question 9

 

The paramount duty of the board of directors of a public corporation is to:

Question 10

 

Which of the following arguments opposes the idea of high executive pay?

Question 11

           

In 2010, median compensation for directors at the largest U.S. corporations was (rounded to the nearest $10):

Question 12

 

Which of the following is not an argument for high executive compensation?

Question 13

           

The mission of the Securities and Exchange Commission (SEC) is to:

Question 14

           

The board committee that administers and approves salaries and benefits of high-level managers in a company is called the:

Question 15

 

Corporate governance involves the exercise of control over a company’s:

Question 16

           

Businesses can take a number of measures to respond voluntarily to consumer demands.  Which of the following is an example of such a measure?

Question 17

 

           

The act that requires lenders to inform borrowers of the annual rate of interest to be charged, plus related fees and services charges is called:

.

Question 18

           

Online shoppers have always been concerned that:

Question 19

Under proposals to establish uniform federal standards for determining liability:

Question 20

 

A prime social responsibility of business is to safeguard consumers:

Question 21

 

Which organization brings together 300 nonprofit groups to espouse the consumer viewpoint?

Answer

.

Question 22

The law requiring that toys and infant products be tested before sale is called the:

Question 23

           

Which of the following limits the collection of information online from and about children under the age of 13?

Question 24

Consumers have become more dependent on businesses for product quality because:

Question 25

 

           

One alternative to product liability lawsuits is called:

.

Question 26

In the United States, which of the following agencies enforces the laws prohibiting deceptive advertising?

.

Question 27

 

           

Under what legal doctrine does a firm bear legal responsibility for injuries caused by something it made or sold, whether or not it was negligent or breached a warranty?

Question 28

 

 

Advertising that is targeted to particular customers, based on their observed online behavior, is called:

Question 29

An identifying marker placed on a user’s computer hard drive during visits in order to identify the user during each subsequent visit and to build profiles of their behavior over time is called a:

Question 30

           

In some cases, businesses have banded together to agree on how they will treat their customers.  This is called:

BMW COMPANY

Write the economic analysis section of a business proposal. This will include statements about the market structure and the elasticity of demand for the good or service, based on text book principles. You need to create hypothetical data, based on similar real world products to estimate fixed and variable costs.

Required Elements:

Identify market structure
Identify elasticity of the product
Include rationale for the following questions:
How will pricing relate to elasticity of your product?
How will changes in the quantity supplied as a result of your pricing decisions affect marginal cost and marginal revenue?
Besides your pricing decisions, what are your suggested nonpricing strategies? What nonpricing strategies will you use to increase barriers to entry?
How could changes in your business operations alter the mix of fixed and variable costs in line with your strategy?
No more than 1400 words
Your proposal is consistent with APA guidelines

Choice of product and the market structure
My choice of product is automobile/Car. And suppose that the company is Ford. The
American automotive industry has traditionally been oligopolistic in nature. The American
automotive industry although started with hundreds of manufactures, but by the end of 1920s it
was dominated by three big companies- Ford, General Motors, and Chrysler. This trend of
dominance by few firms continued even after the post-world war II period with companies like
Ford, General motors, Chrysler and AMC dominating the market (i.e. holding the largest share of
the automobile market). Careful study of American automobile industry implies that there has
not been much change in the market structure of American automobile industry post World War
II; it continues to be dominated by few firms even now as in 1960s and 1970s. The Major players
in the American automobile market are; Ford, General motors and Chrysler (known as big three)
with foreign companies like, Toyota, Nissan coming up gradually in terms of market share.
Hence the market structure of Car/automobile industry is oligopoly with few large firms
dominating the market and large number of buyers. Firms in this industry are interdependent on
each other in terms of their output and price decision. This is so because each firm in this market
has the enough market power to affect market condition and therefore whenever a firm decides
about any of its policy or action; it always considers the corresponding actions which will be
taken by its rivals. As if other firms are charging a price which is relatively lower than the price
charged by the given firm, then there is a change that this firm may lose its all customers. So
each firms decision is interdependent on other firms decision.
In the automobile industry, products of each are differentiated from each other in some
form. This differentiation might be in the form of quality, brand name, size, weight, color,
features etc. These differentiations among goods produced by different producers allow them to

have some partial control over the price of their product in the short run i.e. this product
differentiation allows firm to behave like monopolies in the short run as it gives them power to
set their price in the short run. Also this product differentiation and hence the resulting market
power imply a downward sloping demand curve for each monopolistic firm.
Elasticity of demand and how pricing is related to elasticity of demand
The elasticity of demand of a product plays an important role in the determination of
pricing strategy by a firm.
If demand is elastic i.e. Ed>1 (or if absolute value of elasticity is less than one), then
proportionate decline in quantity demanded of a good (as a result of increase in price) will be
larger than proportionate increase in its price and therefore in this case, increase in price would
cause total revenue to fall. So in such a case, the price charged by the business would be at lower
levels. If demand is inelastic i.e. Ed<1 (or if absolute value of elasticity is less than one), then
proportionate decline in quantity demanded of a good (as a result of increase in price) will be
less than proportionate increase in its price and therefore in this case, increase in price would
cause total revenue to increase. So in such case, the price charged by business would be high.
This relationship can be seen using profit maximizing condition;
MR = MC or,

{given MR = [1-(1/e)}

P[1-(1/e)] = MC, implies P = MC/[1-(1/e)]
Here it can be noted that Price and elasticity values (in absolute terms) are negatively
related i.e. price charged by business falls with rise in the absolute value of elasticity (e).
For example, MC = 100 and e = 2
Then profit maximizing price P* = 100/[1-(1/2)] = $200

Now suppose e changes to 1.5, then profit maximizing price P* = 100/[1-(1/1.5)) =
$300
Thus we note that lower is elasticity, higher is profit maximizing price. This proves that
elasticity plays a significant role in determining profit maximizing price and quantity.
The demand for car by Ford is elastic in nature. This is because there are substitutes
available to it (for example; Cars by GM or Chrysler). In other words, if price of car by ford
rises, people are more likely to switch to other companies cars. Given this, the price of ford car
should kept at the comparable level-a level which neither too high nor too less.

Effect of changes in the quantity supplied as a result of your pricing decisions on
marginal cost and marginal revenue
Profit = total revenue total cost
So profit is maximized at a point where the difference between total revenue and total cost is
maximized. There can be two ways to derive profit maximization point;
a) the point where the difference between total revenue and total cost is maximized
b) The point where marginal revenue (MR) equals marginal cost and marginal cost (MC)
curve intersects marginal revenue curve from below.
So, Fords pricing strategy is likely to be determined by this rule. To be concrete,
Fords pricing strategy at the profit maximization point (as explained above) is given by;
P* = MC/[1-(1/e)]
If price is charged according to this rule, marginal revenue would be equal to marginal
cost and Ford would be maximizing its profit. However if price charged is greater than P*, then
quantity supplied would decreases and MR would not be equal to MC; in fact, MR would be

greater than MC. On the other hand, if price charged is less than P*, then although quantity
supplied would increase but MR would again be not equal to MC; in fact, MR would be less than
MC. In both of these cases, profit of Ford would not be maximized. So the price charged by ford
should be P*.
Non-pricing strategies and barriers to entry
The automobile industry already has natural/in build entry deterrence in the form of large
entry cost. A firm entering in this market would need huge investment initially, in form of setting
up cost, approval cost, research and development cost etc. This makes entry difficult for most
firms with low capital formation. Also the market is already filled with many big manufacturers,
which makes the existence of a new firm difficult because of intense competition from these big
manufacturers.
Generally, the existing firms try to deter entry by taking actions that increases their rivals
cost, thereby making their entry difficult. The one of such action could be grand fathering of
rights. Under this, the existing firms convince the government set some standard criteria such as
in terms of fuel efficiency, mileage and product life to be the preconditions for a firm to enter.
This implies that the new firm will have to meet these criteria to enter which makes the entry
difficult for them. Also sometimes the existing firms illicitly collude with each other and thereby
collectively try to deter the entry by the new player.
The most common action used in securing the market share by the existing firm is to
invest in advertisement. These firms invest heavily in advertising for their product and thereby
try to maintain their dominance (or increase their market share). They also invest heavily in
research and development. The automobile industry requires continuous invention/exploration as
the need for new features/technology are ever increasing. Also as the concerns regarding global

warming are rising, companies are spending lots of money on R&D to make the car more fuel
efficient and environment friendly. This creates additional difficulty for new firms to enter the
automobile manufacturing industry as they might not have required technology to start with.
Effect of changes in business strategy on the mix of fixed and variable costs
Business strategies are mainly directed towards maximizing the firms profit. As
explained above, profit a firm is maximized when the difference between total revenue and total
cost is maximized. This means to maximize the profit, Ford will follow those business strategies
which generates maximum revenue at the lower possible cost. This implies that business
strategies followed by Ford are likely to have negative impact on the mix of fixed and variable
costs i.e. both are likely to fall/ be at minimum. Some of business strategies could be;
a) Efficiently utilizing the available resources
b) Following an effective and significant market strategies
c) Participating in innovative and cost effective techniques.

References:
Mankiw, G N (2006) , Principles of Microeconomics, 4th edition, Cengage Learning.
Snyder, C and Nicholson W (2008), Microeconomic Theory: Basic Principles and extensions,
10th edition, Cengage Learning.
How the US automobile has changed, published on April 2012, available at:
http://www.investopedia.com/articles/pf/12/auto-industry.asp#axzz20Z7qv7zh [accessed
on: 30/10/2013]

QSO510 Final Exam

QSO 510 Quantitative Analysis for Decision Making Final Exam

– Instructor:

Instructions

1. Answer all questions in the context of the problem. General answers are not expected. Type or paste your answers in this document. 2. The final exam will be due on Saturday 06/16 by 11.59 PM EST. Submit the exam via the Final Exam link. 3. You must show all steps including formulas used and all calculations done to arrive at the final answers. Incomplete solutions will receive partial credit. 4. Use at least four significant digits at all intermediate steps. Round off the final answers appropriately. Note: 0.0042 is only two significant digits as leading zeros are not considered significant. 0.004200 is four significant digits as trailing zeros are considered significant. 5. Use the rules of rounding correctly at all steps including the final answers. Note: 0.12340 through 0.12344 are rounded down to 0.1234, whereas 0.12345 through 0.12349 are rounded up to 0.1235. 6. You are welcome to ask any questions you have on the problems. Please do not ask any questions relating to the solution of the problem. 7. Use your own textbook, notes, and calculator. (For Instructor’s use) Problem Points 1 30 2 30 3 30 4 30 Total (four problems) Problem 1: Module 4 (30 points) The personnel manager for a large corporation feels that there may be a relationship between absenteeism and the age of workers. The manager would like to use the age of a worker to develop a model to predict the number of days absent during a calendar year. A random sample of 5 workers was selected with the results presented below: Worker Age in years (X) Days absent (Y) 1 27 15 2 61 6 3 37 10 4 23 18 5 46 9 = = SSXX = SSYY = SS XY = a) Compute , , SSXX , SSYY , SS XY in the table above. b) Determine the sample correlation coefficient between age and number of days absent. c) Determine the regression equation using number of days absent as the dependent variable. d) Compute the standard error of the estimate se. Problem 2: Module 6 (30 points) The Italian General’s Pizza Parlour is a small restaurant catering to patrons with a taste for European pizza. One of its specialties is Italian Prize pizza. The manager must forecast weekly demand for these special pizzas so that he can order pizza shells weekly. Recently, the demand has been as follows: Week Number of Pizzas Sold June 2-8 48 June 9-15 62 June 16-22 49 June 23-29 55 June 30-July 6 51 July 7-13 59 a) Forecast the demand for pizzas for all weeks from June 23 to July 20. Use a three-month weighted moving average with weights of 0.2, 0.3, and 0.5. Note: Show all calculations. Use the largest weight with the most recent data. Week Number of Pizzas Sold Forecast June 2-8 48 June 9-15 62 June 16-22 49 June 23-29 55 June 30-July 6 51 July 7-13 59 July 14-20 b) Forecast the demand using exponential smoothing with alpha = 0.2 for all weeks from June 16 to July 20. Use the sales for the week June 2-8 as the starting forecast for the week June 9-15 as given. Note: Show all calculations. Week Number of Pizzas Sold Forecast June 2-8 48 June 9-15 62 48 June 16-22 49 June 23-29 55 June 30-July 6 51 July 7-13 59 July 14-20 c) Which of the methods in parts (a) and (b) produces better forecasts for the weeks 4-6? Answer on the basis of a measure of mean absolute deviation (MAD). Week Number of Pizzas Sold June 23-29 55 June 30-July 6 51 July 7-13 59 Problem 3: Module 9 (30 points) Adele Weiss manages the campus flower shop. Flowers must be ordered three days in advance from her supplier in Mexico. Advance sales are so small that Weiss has no way to estimate the demand for the red roses. She buys roses for $15 per dozen and sells them for $40 per dozen. Pay-off table for the problem is given below. Apply each of the criteria given below to determine the decision Weiss should make. Demand for Red Roses Alternative Low (25 dozen) Medium (60 dozen) High (130 dozen) Do nothing 0 0 0 Order 25 dozen 625 625 625 Order 60 dozen 100 1500 1500 Order 130 dozen -950 450 3250 a) Optimistic or Maximax Criterion Demand for Red Roses Alternative Low (25 dozen) Medium (60 dozen) High (130 dozen) Do nothing 0 0 0 Order 25 dozen 625 625 625 Order 60 dozen 100 1500 1500 Order 130 dozen -950 450 3250 Decision: b) Pessimistic or Maximin Criterion Demand for Red Roses Alternative Low (25 dozen) Medium (60 dozen) High (130 dozen) Do nothing 0 0 0 Order 25 dozen 625 625 625 Order 60 dozen 100 1500 1500 Order 130 dozen -950 450 3250 Decision: c) Equally likely or Principle of Insufficient Reason Criterion Demand for Red Roses Alternative Low (25 dozen) Medium (60 dozen) High (130 dozen) Do nothing 0 0 0 Order 25 dozen 625 625 625 Order 60 dozen 100 1500 1500 Order 130 dozen -950 450 3250 Decision: d) Criterion of realism with coefficient of realism = 0.6 Demand for Red Roses Alternative Low (25 dozen) Medium (60 dozen) High (130 dozen) Do nothing 0 0 0 Order 25 dozen 625 625 625 Order 60 dozen 100 1500 1500 Order 130 dozen -950 450 3250 Decision: e) Minimax Regret Approach Demand for Red Roses Alternative Low (25 dozen) Medium (60 dozen) High (130 dozen) Do nothing Order 25 dozen Order 60 dozen Order 130 dozen Decision: Problem 4: Module 8 (30 points) The Exeter Company produces two basic types of dog toys. Two resources are crucial to the output of the toys: assembling hours and packaging hours. Further, only a limited quantity of type 1 toy can be sold. The linear programming model given below was formulated to represent next week’s situation. Let, X1 = Amount of type A dog toy to be produced next week X2 = Amount of type B dog toy to be produced next week Maximize total contribution Z = 35 X1 + 40 X2 Subject to Assembling hours: 4 X1 + 6 X2  48 Packaging hours: 2 X1 + 2 X2  18 Sales Potential: X1 < 6 Non-negativity: X1  0, X2  0 Use Excel Solver OR graphical method to find the optimal solution of the problem. If you use Excel Solver, please paste your output here. Note 1: Place X1 along the horizontal axis and X2 along the vertical axi. Note 2: Clearly mark the feasible region on the graph. Note 3: Find the points of intersection points algebraically. Note 4: Clearly show all steps to find the optimal solution by the graphical method.

Strategic Planning Process

The Strategic Planning Process: Objectives, Tasks, Timelines, and Task Leads 
An important step of the strategic plan is to identify key tasks that must be performed; the timeline 
completion dates, and the responsible person or task leads. Completed tasks will lead to a final completed 
functional process that meets the requirements in the strategic plan. For this module, you will assign a Gantt 
Chart Lead that will solicit input from the team and will prepare a detailed task chart for your project topic 
completion and its implementation. You may use the Excel Spreadsheet provided to you in the course, or make your own. 

What is your team strategic plan Gantt chart? Discuss and complete your plan Gantt chart. 

Team Project: Accountable Care Organization (ACO) Risk Management Strategic Plan CASE: The ACO Integrated Delivery System
Assume you are the CEO of a large, clinical, operational, and health information management technology-intensive hospital that includes two other smaller community hospitals and a wide range of primary and specialty care physicians and other providers working in private practice in a medical service community of 500,000 population.
The Market

Currently, your hospital is paid by Medicare—the federal insurance program for the elderly and disabled—under the Medicare Severity Diagnostic Related Group (MS-DRG), part of the inpatient prospective payment system (IPPS) and under Ambulatory Payment Classifications (APC) under the outpatient perspective payment system (OPPS). These payments are fixed amounts for every admission or every outpatient service to your hospital. The IPPS and OPPS are cost-based systems that pay based on the severity of the patient’s needs for inpatient and service groupings for outpatient. Physicians and other professional providers in your community are paid under the Resource-Based-Relative-Value-Scale (RBRVS), which is a fee-for- service system. The federal government has just made an offer to your community to form an ACO that could accept an annual capitation payment per person eligible for Medicare in your service area.

Current ACO Market Payer Mix
Hospital Payer Mix Physicians Payer Mix
-Medicare 55% -Medicare 45%
-Medicaid 15% -Medicaid 5%
-Managed Care 25% -Managed Care 35%
-All other 5% (Private, Liability, Workers’ Comp.) -All other 15% (Private, Liability, Workers’ Comp.)

Based on a preliminary assessment and analysis, the hospital Finance Department has demonstrated in a pro forma that the total revenues from the ACO Capitation offer would exceed or equal the current hospital costs under MS-DRGs and exceed or equal payments under the APC and RBRVS reimbursement programs. Based on a hospital survey, you have 95% positive support for the ACO from community physicians and ancillary care providers. Your Hospital Board has agreed to accept the Medicare offer for ACO capitation and to be the lead organization of the community ACO, but only if you create a strategic plan that brings both hospital and physicians in alignment with necessary cost and quality-of-care objectives in order to manage the health care and cost risks.

Necessary ACO Core Competencies:

The ACA is a separate business entity, a requirement. It will accept the capitation payments and pay the hospital and providers for their services under the Medicare IPPS, OPPS, and RBRVS reimbursement systems. Additionally, there will be performance bonuses (Pay-4-Performance) (P4P) to the facilities and physicians that managed their patient’s care well and met performance standards.

Use the outline I have pasted below to help you.
This is what you need to answer:
The Strategic Planning Process: Objectives, Tasks, Timelines, and Task Leads 
An important step of the strategic plan is to identify key tasks that must be performed; the timeline 
completion dates, and the responsible person or task leads. Completed tasks will lead to a final completed 
functional process that meets the requirements in the strategic plan. For this module, you will assign a Gantt 
Chart Lead that will solicit input from the team and will prepare a detailed task chart for your project topic 
completion and its implementation. You may use the Excel Spreadsheet provided to you in the course, or make your own. 

What is your team strategic plan Gantt chart? Discuss and complete your plan Gantt chart. 

The Needs Assessment
Needs assessment is an organized process for determining and attend to needs, or difference between existing circumstances and required circumstances or wants. The need can be a requirement to advance existing performance or to correct a deficit. The aim of the hospital is to offer services to patients hence to know the needs of the customer, several methods can be used for example using the existing data, performing the attitude survey to know how they feel about the services and asking the elders of the community and the decision makers who have great knowledge about the population (Altschuld & White, 2010). 
The need of the hospital is to reduce its operating cost and reduce discrimination while offering services the needs of the patients are; faster services, quality services, affordable services and specialized services because some of them are disabled and old. 
Mission Statement
The current mission is to deliver timely and compassionate medical services to our patients and their families to the highest possible standard through the provision of qualified staff and appropriate equipments. The mission statement says that we are in a medical business, we offer medical services and we serve the community it does not mention how unique we are ( futures, 2009). It should address the discrimination and technological need; it is the role of the hospital to ensure that there is no discrimination in offering the service and to embrace technology for effective and low cost production.
The role differs in that other organization offer medical services but we offer the services to all people. Our stakeholders are the customers, workers and the shareholders and we should respond to everyone’s needs equally and in time (Alberta, 2005). The hospital’s philosophy is equality and the core values are respect and equity. The mission is not out of date in that it considers up-to-date technological equipments. I would like to propose a change that is the mission should include up-to-date equipments and mention equity and respect to all and mention its aim of reducing operation cost to ensure charges are low and affordable.
Vision
Forming an ACO (Accountable Care Organization) Integrated delivery system that will allow hospitals, primary physicians, specialty physicians, and private practice to accept an annual capitation payment per person eligible for Medicare in your service area. 
Purpose
The Purpose is to establish an ACO (Accountable Care Organization) Integrated Delivery System. That will combine the federal insurance programs for hospitals, primary physicians, specialty physicians, and private practice in our community network.
Assessing Readiness for Strategic Planning

Strengths, Weaknesses, Opportunities and Threats (SWOT Analysis)
What are the strengths that will contribute to organizational success? What weaknesses exist affecting your organizational success? 
1. Decrease the number of federal insurance systems.
2. Puts hospital in a strong capital position
3. Lower cost may require
1. New Training required 
2. System updates 
3. Old employees may leave or retire as instead of learning the new system.

What opportunities may your organization create? What threats are there to your organization’s success?
1. Increase patient intake 
2. More financial/billing jobs3. 1. Increase governmental regulations
2. Increase capital

Plan Objectives

Short Term (0-6 months) • Needs Assessment
• Achieve 100% approval from community physicians and ancillary care providers
• Community system selection
Intermediate (7-24 months) • Establish core values and procedures to assure quality healthcare and cost risk objectives.
• Establish cost benchmark
• System implementation (go live)
• Train physicians and staff on new system 
• Create a performance bonus system that evaluates the hospital and physician 
Long Term (2-5 years) • Update glitches in the system
• Quality assurance
• System re-evaluation

Fran’s Virtual Fruit Stand, Part 2

Fran’s Virtual Fruit Stand, Part 2. When a customer checks out, the shopping cart must store the required data pertaining to each item the customer is buying. Your job is to design a program that will prompt the user for the required data and then store it. The required data includes the item name, the price per pound, and the number of pounds of that item being purchased. When complete, your program should include three (3) arrays, two (2) loops, one (1) and / or conditional statement, and one (1) variable.

Using Visual Logic, design a flowchart that is also a fully functional program to add functionality to the online shopping cart. According to your design, the program must:

1.Continually accept data regarding the purchase of fruit as specified below until the user enters a sentinel value, or until five (5) items are entered, whichever comes first.
2.Prompt the user for each item and accept the name of the fruit (e.g., “dried apples”), the price per pound, and the number of pounds sold in a month.
3.Store the required data in three (3) arrays (e.g., one (1) for the item name, one (1) for the price per pound, and one (1) for the number of pounds being purchased) with corresponding index values. Note: For example, index value 3, when applied to the “itemName” array, would give us the name of the third item that the customer is buying. That same index value of 3, when applied to the “pricePerPound” array, would give us the price per pound of that same third item that the customer is buying.
4.Store up to five (5) values in each of the three (3) arrays.
5.Provide functionality in which the user ends the program by typing a sentinel value, and the program tells the user what the sentinel value is. Note: An acceptable message may read “Type n to end the program.”, where “n” is the sentinel value. If the user does not end the program in this way, then the program ends when it has collected the data for five (5) items.
6.Print an itemized receipt with the following data after the last item in the purchase has been saved to the array. 
◦Item name
◦Price per pound of each item
◦Number of pounds purchased of each item
◦Subtotal price for each item, calculated as price per pound multiplied by the number of pounds
◦Total weight of the entire order (in pounds)
◦The cost of shipping which is based on the total weight of the entire order, calculated as 50 cents per pound. Note: For example, if the entire order weighs seven (7) pounds, the cost of shipping would be $3.50.
◦Grand total price of all items and shipping. 

LDR 531 FINAL EXAM ( 30 mcq )

LDR 531 Final Exam

1) Which of the following is best defined as a consciously coordinated social unit, composed of two or more people, which functions on a relatively continuous basis to achieve a common goal or set of goals?

    a.    party

    b.    unit

    c.    team

    d.    community

    e.    organization

2) Over the past 2 decades, business schools have added required courses on organizational design to many of their curricula. Why have they done this?

    a.    Managers no longer need technical skills in subjects such as economics and accounting to succeed.

    b.    There is an increased emphasis in controlling employee behavior in the workplace.

    c.    Managers need to understand human behavior if they are to be effective.

    d.    These skills enable managers to effectively lead human resources departments.

    e.    A manager with good people skills can help create a pleasant workplace.

3) Robert Katz identified three essential skills that managers must have to reach their goals. What are these skills?

    a.    technical, decisional and interpersonal

    b.    technical, human, and conceptual

    c.    interpersonal, informational and decisional

    d.    conceptual, communication and networking

    e.    human, informational and communication

4) __________ is a field of study that investigates the effect that individuals, groups, and structures have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness.

a.    Organizational development

b.    Human Resources Management

c.    Organizational behavior

d.    People management

e.    Corporate strategy

5) What do the fundamental consistencies underlying the behavior of all individuals enable researchers to do?

    a.    observe human behavior

    b.    systematize human behavior

    c.    research human behavior

    d.    predict human behavior

    e.    detect human behavior

6) Which of the following is a generic term that covers a broad range of feelings that people experience?

a.    Affect 

b.    emotions

c.    moods

d.    emotional labor

e.    cognition

7) What term is used for intense feelings that are directed at someone or something?

a.    affect

b.    cognition

c.    moods

d.    thoughts

e.    emotions

8) If personality characteristics were completely dictated by __________, they would be fixed at

birth and no amount of experience could alter them.

a.    job satisfaction

b.    heredity

c.    environment

d.    situations

e.    religion

9) Which of the following are classifications on the Myers-Briggs Type Indicator?

    a.    extroverted/introverted

    b.    sensing/intuitive

    c.    perceiving/judging

    d.    independent/dependent

    e.    thinking/feeling

10) Maria is dissatisfied with the way that her manager treats her. She has quit her job and found a new position with another firm. How has she expressed her dissatisfaction?

    a.    exit

    b.    voice

    c.    loyalty

    d.    neglect

    e.    social voice

11) You quietly continue to do your work when you know things will not improve. This is what type of response to dissatisfaction?

    a.    exit

    b.    voice

    c.    loyalty

    d.    neglect

    e.    social voice

12) A group

a.  generates positive synergy through coordinated effort

    b.  generates greater outputs with no increase in inputs

    c.  is two or more individuals interacting and interdependent

    d.  engages in collective work that requires joint effort

13) __________ results in a level of performance that is greater than the sum of the individual input.

    a.    Synergy

    b.    Enthusiasm

    c.    Energy

    d.    Initiative

    e.    Inversion

14) What happens in the second stage of Tuckman’s five stage model of group development?

a. Close relationships are developed.

 b. The group demonstrates cohesiveness.

c. Intragroup conflict often occurs.

 d. Groups disband.

15) Zach is devout and very active in his church. He is also a very dedicated employee. His manager offers him a promotion, but the new role will require him to work Sundays. Zach would like the promotion, but realizes that it would force him to miss some church activities. It is likely that Zach is experiencing which of the following:

    a.    role conflict

    b.    role expectation

    c.    role perception

    d.    psychological conflict

16) Which role focuses on bringing about order and consistency by drawing up formal plans?

a.    leadership

b.    management

c.    task structure

d.    initiating structure

e.    none of the above

17) Which statement regarding leadership is true?

a.    All leaders are managers.

b.    Formal rights enable managers to lead effectively.

c.    All managers are leaders.

d.    All leaders are hierarchically superior to followers.

e.    Nonsanctioned leadership is as important as or more important than formal influence.

18) What are three situational criteria identified in the Fiedler model?

    a.    job requirements, position power, and leadership ability

    b.    charisma, influence, and leader-member relations

    c.    leader-member relations, task structure, and position power

    d.    task structure, leadership ability, and group conflict

    e.    emotional intelligence, group orientation, and employee status

19) The reconceptualization of the contingency model by Garcia and Fiedler is called _____ theory.

    a.    situational

    b.    cognitive resource

    c.    evaluative

    d.    leadership recognition

    e.    cognitive dissonance

20) Which path-goal leadership style leads to greater satisfaction when tasks are ambiguous or stressful?

a.    directive

b.    supportive

c.    participative

d.    mixed

e.    reactive

21) According the Path-Goal Theory, what leader is friendly and shows concern for the needs of followers?

a.    the achievement-oriented leader

b.    the directive leader

c.    the laissez-faire leader

d.    the participative leader

e.    the supportive leader

22) Phrases such as “more cultural diversity,” “many new entrants with inadequate skills,” and “increase in professionals” are all examples of what force for change?

    a.    technology

    b.    world politics

    c.    nature of the work force

    d.    social trends

23) What is a goal of planned change?

    a.    to change the forces of change

    b.    to alter the agents of change

    c.    to change employees’ responsibilities

    d.    to improve the ability to adapt to the environment

    e.    to alter the employees’ environment

24) Using covert influence to overcome resistance to change is called what?

    a.    negotiation

    b.    cooptation

    c.    education

    d.    coercion

    e.    manipulation

25) If individuals resisting change are included in making change decisions in an attempt to gain their support, what is this approach is called?

    a.    cooptation

    b.    exploitation

    c.    manipulation

    d.    coercion

    e.    education

26) Which of the following is a characteristic of organizational control?

a. Formality orientation

    b. Decision orientation

    c. Team orientation

    d. Managerial orientation

27) What term describes the key characteristic of organizational control that addresses the degree to which employees are expected to exhibit precision?

    a.    accuracy orientation

    b.    accountability

    c.    attention to detail

    d.    stability

    e.    reactivity

28) Power is

a. a means for leaders to achieve goals

    b. defined by leaders’ hopes and aspirations

    c. a goal in and of itself

    d. not an influence on leaders’ goals

29) Leaders achieve goals, and power is

a. defined by leaders’ hopes and aspirations

b. usually used by poor leaders

c. a means of achieving goals

d. a goal in and of itself

e. a strong influence on leaders’ goals

30) The most important aspect of power is probably that it _____.

    a.    is needed to get things done in an organization

    b.    is a function of dependency

    c.    tends to corrupt people

    d.    is counterproductive

    e.    involves control